Privacy Policy

Last updated: May 27, 2025

Welcome to Benaa Store (“we”, “us”, or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website https://benaastore.com and our mobile applications on Android and iOS.

1. Information We Collect

We collect the following types of personal and usage information:

• Personal Information
  • Name
  • Email address
  • Phone number
  • Shipping address
• Device and Usage Data
  • IP address
  • Location data (via mobile app, with permission)
  • Device type and OS
  • App usage logs (for performance/debugging)

2. How We Use Your Information

We use your data to:

• Fulfill and deliver orders
• Communicate with you regarding orders or inquiries
• Send push notifications about promotions or updates (mobile app)
• Improve our services and user experience
• Analyze user behavior (via Google Analytics and Facebook Pixel)
• Detect and fix technical issues (via Firebase and internal logs)

3. Sharing Your Information

We may share your data with trusted third-party providers:

• Payment processors (in the future via MEPS)
• Analytics and marketing platforms (e.g., Google, Facebook)
• Shipping and logistics partners (for order delivery)

We do not sell or rent your personal data.

4. Data Storage and Security

We store your data securely using modern encryption and secure cloud infrastructure. Only authorized personnel can access your data.

5. Your Rights

You have the right to:

• Access, update, or delete your personal data
• Opt out of marketing communications
• Withdraw location permissions (via mobile settings)

To request data access or deletion, please email us at support@benaastore.com.

6. Cookies and Tracking

Our website uses cookies for a better browsing experience and to collect analytics data. You can manage cookie preferences in your browser settings.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this policy. Changes will be posted on this page with the updated date.e, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

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